A safe handover means the vehicle is ready before the renter arrives, its condition is documented in the app, and the renter gets a thorough walkthrough. Allow 30–60 minutes.
A thorough handover gives you:
Most damage and problems on the road happen because the renter does not know the vehicle well enough. A renter who understands how everything works drives more safely, uses the equipment correctly and gets in touch sooner if something goes wrong.
Tip: Leave a short written guide and the key dimensions (height, width, weight) visible in the cab. International renters in particular appreciate having this in English.
Always start by:
Walk around the vehicle together and photograph any scratches or dents. That way you agree on the starting point, and the return is easier.
Show the renter the height, width and weight, the mirrors and reversing camera, any driver-assistance systems, the handbrake, warning triangle, high-visibility vest and fire extinguisher. Explain the particular challenges of reversing, parking, narrow roads and low clearance under bridges and in car parks. Visitors may not be used to Norway's narrow roads and passing places (møteplasser).
Show how to connect to electric hook-up, fill the water tank, empty grey water and the toilet, use the gas, and use the heating and hot water. Explain the control panel and fuses too.
Go through the beds, fridge, hob, any oven, shower and toilet. Remind the renter never to close the glass lid over the hob while the burners are still hot.
Show how to attach the caravan to the car, fasten the breakaway (safety) cable and use the jockey wheel and support legs, and check the lights together. If the renter is unsure, let them hitch it themselves while you watch.
Go through the electric hook-up, water, gas, heating and control panel, then the beds, fridge, hob, toilet and shower.
Show the awning, camping furniture, cables and hoses, and where everything is stored while driving.
Agree on this at the handover to avoid misunderstandings later:
When the vehicle is returned, you complete the check-out (drop-off) in the app together with the renter. Walk around the vehicle, compare it with the check-in and document the condition, mileage, fuel level and equipment.
Important: If you find new damage, it must be recorded and reported to Campr during the check-out. Take photos of the damage and describe what happened. If damage is not reported during the check-out, you risk not being compensated for the costs, and your claim may be rejected.
So take your time with the check-out and complete it before the renter leaves – damage is much harder to document afterwards.
Ask renters to contact you immediately if anything happens – problems can often be solved quickly. You can also share our guide for renters on what to know before picking up a rental motorhome, and renters planning their trip may like our guide to the best campervan routes in Norway.