---
title: Digital Check-in for Campervan Rental | Campr
description: "How digital check-in and check-out works when you rent a campervan in Norway on Campr: condition, extra costs and disputes – step by step."
---

[Stories](https://stories.campr.no/en)

# [Digital Check-in for Campervan Rental | Campr](https://stories.campr.no/en/post/digital-check-in-and-check-out-campr)

 Written by [Kåre Johan Røinås](https://stories.campr.no/en/author/kåre-johan-røinås) | Jan 1, 1970, 12:00:00 AM

Digital check-in and check-out on Campr means the host and the renter record the condition of the motorhome in the app at both pick-up and return. Both confirm the condition using the same form, and any extra costs are suggested and reviewed digitally. The result is a fair, transparent handover for both sides.

This guide walks you through how the process works, step by step, and what to keep in mind whether you are renting a campervan in Norway or renting out your own.

## Quick overview

- **Applies to:** All motorhome and caravan rentals through Campr
- **At pick-up:** The host starts check-in, the renter confirms the condition
- **At return:** The renter starts the return, the host confirms the return condition
- **Extra costs:** The system suggests, the host adjusts, the renter reviews
- **If you disagree:** A group chat with renter, host and Campr's support team

## Why digital check-in and check-out?

When a motorhome or caravan changes hands, both parties need to agree on its condition. Without a shared record, misunderstandings can easily arise afterwards. With digital check-in and check-out, the condition is documented in the app, so the host and renter have the same overview from start to finish.

## How check-in works at pick-up

1. **The host starts check-in:** When the renter arrives to collect the vehicle, the host starts the check-in process in the app.
2. **The renter confirms the condition:** The renter receives a notification to complete their part of check-in and fills in a form confirming the vehicle's condition.

Take your time with the walk-through. Walk around the vehicle, look for scratches or damage, and check that all included equipment is there. It is also a good idea for the host to show how the gas, electrics, water and toilet work, especially if you have never used a motorhome before.

Check-in in the Campr app

## How check-out works at return

1. **The renter starts the return:** When the trip is over, the renter starts the return process in the app.
2. **The host confirms the return condition:** The host receives a notification and fills in the same form the renter completed at pick-up, confirming the condition on return.
3. **Suggested extra costs:** The system automatically suggests any extra costs, such as a cleaning fee. The host can edit or choose the amount to charge.
4. **Other additional costs:** The host can add costs that are not listed, and the renter is asked to review the extra costs.

Check-out and extra costs in the app

## What happens if host and renter disagree?

If the renter disagrees with the extra costs, a dispute is opened. A group chat is then set up between the renter, the host and Campr's support team, where the case is resolved manually. Because the condition was recorded at both pick-up and return, everyone starts from the same information.

## Tips for a smooth handover

- **Agree on a time in advance:** Allow enough time for the walk-through at both pick-up and return.
- **Take your own photos:** It can be useful for both parties to take a few photos of the vehicle at handover.
- **Check fuel and mileage:** Note the fuel level and odometer reading at pick-up so they are easy to compare on return.
- **Return it as you found it:** As a renter, you avoid extra costs by returning the motorhome clean and in the agreed condition.

Renting out your own vehicle? Read [how to earn more renting out your motorhome](https://stories.campr.no/en/stories/post/rent-out-your-motorhome-in-norway?hsLang=en). Planning a trip? See [how to book a motorhome rental in Norway for summer 2027](https://stories.campr.no/en/stories/post/motorhome-rental-norway-book-for-summer-2027?hsLang=en).

[View full post](https://stories.campr.no/en/post/digital-check-in-and-check-out-campr)

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